You can reach us anytime through our Contact Us page or by emailing us at luvienshop@gmail.com.

We aim to respond within 24 hours, Monday through Friday.

Yes—Reelite is designed for both indoor and outdoor use.

It’s water-resistant (IP44 rated), making it perfect for campsites, backyards, garages, and more.

Reelite is sold exclusively online.

This helps us keep costs down and deliver the best value straight to our customers.

We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay.

Your payment information is always encrypted and secure.

Absolutely. Our website uses SSL encryption to protect your personal and payment info at every step of checkout.

We offer a 30-day money-back guarantee on all orders.

If you're not completely satisfied for any reason, just let us know—we’ll make it right or refund your purchase.

Reach out via the Contact Us page or email luvienshop@gmail.com with your order number.

We’ll walk you through the return process—no questions asked.

We cover return shipping if the product arrives damaged or defective.

For all other returns, customers are responsible for return shipping.

Once we receive your return, refunds are typically processed within 5–7 business days.

You’ll receive an email confirmation once your refund is issued.

Most orders arrive in 5–10 business days, depending on your location.

We ship directly from our fulfillment partners to keep quality high and pricing affordable—every unit is tested, packed, and shipped with care before it reaches your door.

You’ll receive a tracking number the moment your order ships.

We offer a flat-rate shipping fee of $4.99 for all orders. Orders over $50 qualify for free shipping automatically. There are no hidden fees—just simple, affordable rates.

Yes—every order comes with a tracking number that will be sent to your email as soon as your package ships.

We currently only ship within the United States.

This allows us to offer faster and more reliable delivery times for our customers.

Reelite features over 30 feet of retractable LED string lights (approx. 10 meters) that easily pull out and reel back in when you're done.

Reelite is controlled using a single power button.

1. Press once to turn it on and cycle through the 5 light modes.
   
2. To turn it off, either cycle through all modes, or wait 8 seconds and press again.
   
3. Long-press for 3 seconds to switch to flashlight mode, which includes 3 brightness levels.
   

The twisting handle is only used to retract the light cord—it doesn’t affect power.

Reelite features 6 total light modes, designed for both ambiance and utility:

• Solid warm glow (string lights only)
• Flashing transition between RGB and warm glow
• RGB “breathing” effect
• Warm glow + base light combo
• Base light only (no string lights)
• Flashlight mode with 3 brightness levels (accessed by long-pressing the power button)
  
  

It’s perfect for setting the mood, staying visible outdoors, or lighting your space in an emergency.

Yes—Reelite is fully rechargeable via USB-C, and every order comes with a charging cable included.

Battery life depends on the mode you're using but generally lasts 5 to 12 hours per charge.

Just plug it into any standard 5V/1A USB charger or power bank to recharge.

Yes—Reelite was designed to fit your space.

It can be hung using a hook, stuck to metal surfaces with its magnetic base, or placed flat on tables, shelves, or the ground.